public relations Archives - Canna Communication

In the mix of communication tactics, business owners have multiple options from traditional advertising to social media and everything in between, but for quick results and a big bang, nothing beats using PR for promoting cannabis brand. Media relations is part of the PR package and it is great for reaching new audiences beyond your social media circle.

It might feel like traditional media is out of reach, but if you have a good story and are willing to pitch and follow up, the benefits are immense.

Here’s the story about how PR helped the start-up of Park Place Provisionary by Agri-Med and garner significant news coverage.

Park Place Provisionary is a locally-owned medical marijuana provisioning center in Muskegon, Michigan. It is also the first state-licensed center in the county and one of just a few on the in West Michigan. Those two things are notable and newsworthy and here’s why.

Increasingly, medical marijuana businesses in Michigan are owned by people who live outside the community. That’s because Michigan municipalities, for the most part, have opted-out of the zoning that allows them. So, with fewer places to locate, marijuana entrepreneurs are spreading out across the state and coming into communities where they have no connection.

We’ve seen it in Grand Rapids, Michigan’s second largest city where it is estimated that of the 80+ applicants for medical marijuana permits less than five are city residents. We’re not going to debate local ownership in this post. That being said, we think local ownership is the best option for a community.

The strategy we used to write the press release and make the pitch focused on local ownership and being the first to open in the market. We were able to use that hook to attract the attention of not only the Muskegon media but television stations in Grand Rapids, too.

Here’s some of the text from the press release and I’ve highlighted parts that made this newsworthy.

Highlights of the Press Release

The provisioning center located at 1922 Park Street in Muskegon is owned by Muskegon resident and long-time business owner Greg Maki. Maki bought and renovated an old trucking and freight terminal for the provisioning center.

The building has undergone extensive renovation, connecting with city water and sewer, landscaping, lighting, and comprehensive security and surveillance, making the building secure, compliant and accessible. Located in Muskegon’s marijuana overlay district, Maki’s business is the first to be completed and opened in Muskegon.

“It’s great to be able to open my business in the place where I live. Being part of the community helped with everything from securing the property to working on-site every day to finding local contractors,” said Maki. Part of his motivation for getting into medical marijuana was to create a business where his sons and other close family members would want to work. His nephew Aaron Smith is the financial manager and his partner Tracy Powers is vice president. Other company leaders include non-family members. Charles Bronkema is the operations manager, and Cindy Devenport is Park Place’s compliance manager. In all 13 new jobs were created at the facility.

Agri-Med was the 9th applicant for a medical marijuana license when the state began licensing in December 2017; it was the 5th prequalified license that the state issued.

Hooks and Visuals for Cannabis PR

Park Place Provisionary was lucky to have so many good hooks: local, family and first. The media used those and also focused on the building renovation and how marijuana was improving a languishing industrial park in Muskegon.

We also created a small event, a ribbon cutting and grand opening for the store. It’s traditional for new businesses to cut a ribbon, and doing this at Park Place Provisionary helps normalize cannabis to people in the community. A ribbon cutting also allows the business owner to invite family, friends, elected officials and community leaders to gather and be part of the celebration.

In public relations terms—the event and announcement was a home run. We garnered coverage from three television stations, several local newspapers and a public radio station, a business paper and an online hyperlocal news site. It’s a great example of how using PR for promoting a cannabis brand can bring new customers.

The initial impact was good for Park Place—they went from seeing about 20 customers in the first few days of the soft opening to a peak of more than 100 after the ribbon-cutting. Keeping the momentum is the next step—communicating with patients via text and email, using social media and cannabis digital outlets to grow the business. And always looking for the next story to share with the media.

Results

Here are some of the links to the media stories that Canna Communication secured for Park Place Provisionary showing how using PR for promoting a cannabis brand can work and the messages that come across.

From Mlive, Muskegon’s newspaper and online news source. Another story was on West Michigan’s ABC affiliate, WZZM 13. The store also was featured on the local Fox affiliate, Fox17. Park Place Provisionary was also on the air at West Michigan’s public radio station WGVU.

Muskegon Times Muskegon’s online hyperlocal news site wrote this story.

Muskegon family opens county’s first state-licensed medical marijuana business in district aiming to breathe new life into vacant industrial buildings

WOODTV8 West Michigan’s NBC affiliate did an advance before the grand opening.

Marijuana makeover: Flipping Muskegon eyesores

Let’s Talk About Your Cannabis PR

If you are opening a new facility or have another story to share related to your cannabis business or want to explore how using PR for promotion your cannabis brand can help you grow give us a call.

Public relations is our specialty. Contact Roberta F. King, APR to get the conversation started.

a glass you might use for a cannabis special event, it has a leaf made out of confetti in it

cannabis business, cannabis communication, Uncategorized

February 6, 2019February 6, 2019Roberta King

Ten Ways to Spark Your Cannabis Special Event

A cannabis special event is one of the best ways for a business to connect directly with customers. An event gives a business the opportunity to showcase a place, a new product or an idea. A special event can be used to celebrate an anniversary, a grand opening, an expansion, a national holiday like Independence or Veterans Day or the high holiday of 4/20. You don’t need an official reason for hosting an event, it’s all about getting to know your customers.

Organizing a cannabis special event can be time-consuming, there are real benefits.

It builds customer loyalty.
It builds brand awareness.
It attracts new customers.
It provides space to inform people on a subject or a product
It provides insight into your customers.
It’s fun.

Putting together a cannabis special event for your business takes time and planning, but it’s worth it.

Outside of the ordinary planning points of a special event, we suggest paying attention to a few things that can truly make a difference to your attendees and the success of your special event.

Choose your date and time carefully. Look at not only what’s happening in your community, but around the world. You don’t want to plan an event and have it fall on Rosh Hashanah, Good Friday, Super Bowl Sunday, the Michigan/Michigan State game day or Martin Luther King Day.
Assign two point people to help “manage” the event. One is the host the other is the troubleshooter. Don’t have the host solving on the ground problems and don’t have the troubleshooter serve as the host. Your guests need attention as much as the problems do.
Be fun, but be legal. Make sure that everything you do when it comes to marijuana is compliant with local and state laws. You don’t want to do anything that would jeopardize your license, whether that is onsite consumption, giving away product or serving alcohol in your space.
Give people something to do other than stand around. Whether it’s a game like corn hole (assuming you’re outdoors), building something like a jenga tower, a trivia game or even crayons to color on a table cover or provide a photo wall where they can take a selfie.
Collect data on your guests while being a friendly host. When your guests check in, ask for their email and phone and for them to opt-in to your mailing or texting list. Ask them about their favorite way to consume cannabis and about the one thing they want you to carry that you don’t already have.
Establish a hashtag for your event and post it where people can see it. Do your research to make sure it is unique and short. People will use it if they’re on social media and it will help you see what your visitors are saying.
Door prizes, not raffles. Keep in mind that in most states a raffle requires a license, so don’t call your giveaway a raffle. People are pretty much happy to get anything free. Branded swag from your company, like a tee-shirt or a pint glass, is always a good option and big stickers, rolling papers and lighters are always welcome.
Food is an essential part of any event—it should be simple, abundant and easy to eat. Keep in mind the time of your event, 5-7 PM is the dinner hour and people might expect heavier foods, 7-9 PM might lend itself to desserts and mid-afternoon is great for veggies, cheeses and crackers. Keep in mind food preferences like vegetarians and allergies like gluten and provide options. Label your food and make sure your troubleshooter knows what’s in the food you’re serving. If you’re serving infused food make sure it’s clearly labeled with potency and that you’re not outside the law.
Music is essential to setting the mood for your event and developing a playlist isn’t an easy task. Keep in mind your audience and the purpose and time of your event and use music that works to meet those goals. If you know someone who really knows music, ask that person to make suggestions for your mix. Using a paid subscription to a music service can provide a party mix without ads.
Thank your attendees. With collected emails or phone numbers, you can send a quick note after the event and let them know how much you appreciated their attendance. It’s also a great time to offer a discount on something you’ve got in stock.

Need a hand with planning your next cannabis special event? Give us a shout and we’ll give you the help you need to make it perfect.

mac on a table, to illustrate SEO search for a cannabis business website

cannabis business, cannabis communication

January 29, 2019Roberta King

How to Grow Your Cannabis Business One Email at a Time

There are so many good reasons to add email marketing to your cannabis business communication mix. Let’s take a closer look.

In 2016, there were 2.6 billion people using email and its expected that by 2020 email users will top 3 billion. Almost half of the people in the world use email to communicate—and you can be sure a few of them are cannabis business owners or consumers. So, by the numbers alone, email makes sense.

Business runs on email. If you’re a cannabis business wanting to communicate with other companies, email is one of the most certain avenues of communication.

People like getting emails from companies they do business with. About 85 percent of people surveyed said they like getting emails once a month and about 60 percent like weekly emails. And if you’re thinking of sending daily, twice or thrice a week emails, think again—those have approval ratings of about 11 percent. So if someone opts into getting emails from you, you can be sure that sending them once a week isn’t too much.

Another advantage to email marketing is that people are more likely to sign up for and open your email than they are to “like” or comment on a post on Facebook. Email has greater privacy and what goes on in that form of communication is between you and the company. Check out these some interesting statistics on the value of social media properties like Facebook, Twitter and email. Essentially, if you have 2000 followers on either platform and 2000 email contacts, you’ll get better results from a quality email—expect that just over 400 people will open your email. With Facebook, you’ll have about 120 views and with Twitter 40 people will see your message.

We’re not saying the social platforms aren’t great—they’re good for brand building and news sharing, but you know that Facebook isn’t cannabis-friendly and more than one marijuana business has been shut down or had its reach limited by restrictions. It’s important to select a vendor with policies that allow you to promote whatever cannabis business you have—keeping in mind that selling product is likely to grab the attention of monitors. There are a handful of companies that specialize in cannabis enews distribution, too. With them, you don’t have to be concerned about content issues.

No One Likes Spam

Undoubtedly, you’re wondering about how to get 2000 email addresses, and you are also aware that spamming people is wrong. Is it illegal? It depends on what you are saying, how you came by the email address and your intention. Writing a subject line that is intended to deceive people is spam. Sending an email to someone you met at a networking event isn’t spamming. Using a bot to gather up email addresses and sending something to thousands of people you have no relationship with is spamming. People in your database will have the ability to opt out of your emails, so sending to them is fine. Most providers (like MailChimp) have all the anti-spam requirements built into the software. The FTC has a guide on the subject.

Gathering and growing an email list takes time. Start with your customers and people you network with, create a signup pop up on your website. Ask people on your social pages and give them a link. Offer something for signups like a discount or a perk or just some outstanding content—a guide or other downloadable item that will be of interest. Make sure the sign up is in your email signature and on your site in a popup or other spot.

So, statistically, you know that you know emails aren’t a problem for people and you’ve built a list. Now you’ve got to figure out your content and delivery mechanism. There are a few different kinds of emails that can be sent for your cannabis business. They include:

Promotional—where you’re promoting services or products
Specials—when you have something new for your customers
Welcome—a greeting and hello to people who sign up for your email
Educational—telling people something you think they’d like to know
Newsletter—what’s going on in your company
Advice—helping people understand how to use something you sell or giving them other advice on an issue

Make sure to keep your articles and promotions short and link to your website after the first few sentences. Include images and GIFs that help emphasize your points. Find a style and stick to it—avoid using lots of fonts and colors—you don’t want to distract from your main message.

While We’re on the Subject

One of the most important aspects of cannabis business email marketing is the subject line. What are you going to say to get people to open your message and act? Make it short around 65 characters, use emojis carefully and make it intriguing. If you wonder if it will work, do an AB test with your list. Send half of the messages with one subject line (a) the rest with another (b) and see which gets a better open rate.

If you have more questions about email marketing, give us a shout, and we’ll be happy to plan a strategy with you. And if you want to learn more about how communication can grow your cannabis business, take a moment to sign up for Canna Communication’s monthly enews.

cannabis business, cannabis communication

January 21, 2019Roberta King

Cannabis Business and Communication: Focus on What You Know

I’m a pretty good backyard gardener. I grow heirloom tomatoes from seeds, we built a little greenhouse to better acclimate the seedlings to Michigan’s weather and to have fruit in early July instead of August. I use good organic soil and nutrients and I’ve heard that growing cannabis is like growing tomatoes.

But, I don’t grow cannabis and here’s why.

It’s a complex plant that needs a lot of ongoing attention to produce a high-quality flower. It needs light and then at the right time it needs darkness. It needs circulated air, specific food at certain times. You don’t want it to cross-pollinate with other plants and it’s vulnerable to a variety of issues that can ruin it. Killing a plant that is as valuable as cannabis is a mistake no grower wants to make. Growers also don’t want to create a sub-par flower. That’s a lot of pressure!

Good growers follow a plan and have developed a process that ensures success. It’s the same for cannabis business communication.

And that’s why when it comes to communication—your website and its content, social media, media-related publicity and stories, your brand, special events and your marketing you need an expert.

Not your nephew. Not your kid. Not you. Unless you (or they) are an experienced cannabis communication professional.

Here’s why it’s important to work with someone in communication who has a level of expertise that meets your needs. Communication isn’t just one thing. It’s an integrated system of strategic activities that need attention, innovative ideas and message continuity.

Think about the brands/companies you respect and how they are steady in their personality. Sure, some changes happen in a brand, but overall the best companies display the same attributes and keep the same character. For instance, Target is fresh, fun and playful. It is inclusive and emotional in its voice. Nike is bold and strong. It believes that all people are athletes and when it takes a stand it means something.

While these companies are probably not your cannabis company right now, it could be you in the future. That’s why developing your brand personality is vital. It’s part of why consistent and strategic communication is essential in the early stages of your business development matters. You don’t want to have to undo something that doesn’t fit the business you’ve carefully developed.

As you are aware, mistakes and missteps go viral and can destroy a company’s reputation, so it’s crucial that you consider your communication efforts carefully. Communication must be regarded as thoughtfully as your plant selection, growing methods, the creation of your edibles and the people that you hire. Don’t take the risk of allowing communication to be in the backseat of the overall strategy of your cannabis business.

One of our clients is a law firm that cares about its brand and is active in its communication pursuits. The attorneys don’t spend time on social media posting or concerning themselves with media exposure, that’s left to the professionals (us). They provide expert legal advice for marijuana businesses. We offer the firm advice and counsel on their messages and media relations and manage the day to day communication. They utilize Canna Communication’s input and ideas in the same way their legal clients turn to them for help.

The question need to consider is: do you have the time, interest and expertise to manage the daily communication needs of your business? Or would you rather be in with the plants, your employees and your customers?

Let us help manage the details of your brand communication while you grow your business.

cannabis communication

December 27, 2018Roberta King

Blaze 2019 With These Cannabis Communication Resolutions

As a new year comes into view, it’s time to think about your cannabis communication and what you want to accomplish in 2019. We have a few ideas to share with you. These are activities that Canna Communication is doing this year, so join us and let’s be better cannabis communicators together.

Create a communication plan or at least make a calendar.

There’s no better time than a new year to think and plan ahead. A communication plan will help you do some creative thinking about your work, give you a map to follow and focus your efforts. A cannabis communication plan has several steps.

Start by defining the audience—who do you want to communicate with? Try to think as precisely as possible and there might be multiple audiences throughout the year.
Set a goal (or several) that answer the question: what do you want to accomplish? How will you know if you’re successful in your effort?
Define your strategy, the overarching idea(s) by which you’ll accomplish the work to be done.
And now for the fun part! Develop the tactics and a timeline. Tactics are individual communication activities that fit with all the components above. Tactics might include media outreach, content creation, social media, special events, videos, advertising, sponsorships, blogging, e-newsletters and printed pieces. It’s best to determine your tactics after you’ve done 1-3 above.

Amplify your messages.

Amplification is the name of the game and the more people that can hear your message, the more successful you’re likely to be.

Connecting with the media is the best thing you can do to make that happen. Unless you’re a major celebrity or public figure with social media followers in the millions, you can’t beat the mainstream media for getting your message to people.

The first step in making that happen is to establish a relationship with local reporters. The good thing is, you’re in cannabis and that’s interesting to most media people. Especially as you grow your business, are approved for a license or get ready to open. You have the opportunity to show a reporter what you’re all about.

If you have something visual—a growing operation, a new provisioning center or a fleet of trucks—invite the local media to see what you’ve got and tell them what you’re doing. You can reach out to the press most easily by emailing a reporter who has covered cannabis in the past and pitch your story to them.

And don’t be discouraged if you don’t get a bite on the first or second try—sometimes it’s timing and other times it’s a pitch that’s not quite right. Think about what makes your story interesting or important—and refine that message and incorporate it into your subject line. Reporters spend about 11 seconds reading a pitch, so make it sharp and around 150 words.

Develop your expert voice.

Part of amplification is sharing your knowledge with the media and with your own audiences, too. The media wants high-quality spokespeople who know a subject in depth and can speak about it with confidence. Whether you are a grower, processor, an attorney or an advocate, be informed and enthusiastic about your area of cannabis expertise. Plan what you’re going to say, anticipate questions and practice your key points.

Keep up on the latest trends and activities in cannabis by tracking news and subscribing to reliable news sources and aggregation sites.

Be disciplined with content creation.

Content creation is hard work, but it’s essential. Your website’s SEO and social media depend on new, original, relevant and fresh content—which can be blogs, videos or images. Ideally, you’ll create new content once a week, but that can be a struggle without ideas, a plan or professional help.

Try to create something new every two weeks, not only will you have something to make your website more robust—but you’ll have original content to share on your social sites.

Be social on your social media sites.

It’s annoying when you read something or make a comment on a social media site and the site owner doesn’t reply or even acknowledge your voice. Don’t be that company.

If you have a social media platform, use it to build engagement and community around your business. Ask questions of your followers and respond to comments and questions.

Yes, you’ll get trolls, and it’s okay to ignore or hide them.

Explore and use a new medium.

This is a tough one—we tend to stick with what we know, like and are good at. Writers will always write; photographers will take pictures and videographers will make videos.

Spend time learning about and using a medium you’re unfamiliar with and work to be good at it. There are so many useful tools and tutorials available online that you can master (or at least fake mastery) with something new. Learning keeps our minds active and alive and helps your company connect with people who want to see things or learn in different ways.

If you have questions about our resolutions or anything about cannabis communication, give us a shout. And we hope you have a blazing new year!

photo of newspaper articles about canna communication

cannabis communication

February 20, 2018Roberta King

Public Relations Can Help Grow Your Marijuana Business

Public relations is a powerful force for launching and growing a cannabis business. There are restrictions on advertising for marijuana in many states. Twitter, Facebook and Google are often unfriendly to marijuana businesses even in medical states, so PR is the most effective method for getting the word out about your business.

Public Relations is About Influencing and Engaging People and Building Relationships.

Part of our work as cannabis professionals is educating and informing people about the variety of products available and the health benefits of marijuana. People are hungry to learn about marijuana and the plant has a history rooted in misconception and myth. It’s our responsibility to help make sense of the information that’s out there and provide well-sourced educational content to interested audiences.

Public+Relations

Let’s talk about the public. It’s important to keep in mind that there is no general public. Audiences can be divided and dissected in a variety of ways.

Gender, geography, income, age, role and generation are common demographics markers. Anyone you come into contact with through your business is the public.

The relations part is about education, messaging and influencing. It’s about listening to what people are saying, reacting, reinforcing or reviewing messages and providing continuous accurate information that helps move your cause, effort or business forward.

Cannabis businesses and advocates will need to constantly educate and inform their audiences, whether it is about the efficacy of marijuana as a medicine or debunking the Nixon-era lies. For the near future, we will be educating people about the plant and the legitimacy of our work.

The Public Relations RACE

There’s a formula that’s the basic construct for PR activities. The acronym is RACE and it’ll help you be strategic in your public relations efforts.

R is for Research Why research? Because even though you know a lot, you need to validate your assumptions and learn what’s out there.This is where you explore your potential audiences, your competition, the landscape of legislation and how people are reacting to what you are doing. You can read articles on a topic you want to know more about, you can ask questions of people who are potential customers; you can do a Survey Monkey or a poll on Twitter or Facebook.
A is for Action planning, this is where you (or a professional like Canna Communication) creates a communication plan. It will have concrete goals, objectives, strategies and tactics.
C is for Communication, this is the fun part where you can dream up all the cool things that you’re going to do to get the word out and inform people about your product or service. It might be a launch party, a press event or outreach, creating a video, or a printed piece. It could include blog content, a Facebook Live broadcast, a webinar, a social campaign or an open house. Each of these tactics takes time and money, so you need to evaluate which provides the most bang for your buck.
E is for Evaluation. After all the work is done you need to take a hard look at what worked and what didn’t; see if you can determine why something was a success or a failure. By doing an evaluation, you’ll know what to do next time and have a record of why you succeeded or failed.

Working with the Media in your Marijuana Business

Public relations work is deeply connected to the news media. Media relations begins with getting to know the reporters in your own community. You can review articles on TV station, newspaper and radio websites and see who’s been covering cannabis and if they have any bias. If they’ve taken a negative stand in the past, perhaps can you help turn that around with better information and establish a relationship with the reporter.

Why the News Media Matters

Even with thousands of social media followers, to some degree, you are preaching to the choir. The media can be very effective in increasing your exposure to a larger audience and to people who know nothing about your business. A news story will expose you to more people than you could ever acquire on your own, hundreds of thousands vs. just thousands.

Media relations is much more than sending a press release or making a pitch—it’s positioning yourself as an expert in the cannabis business and being available to the media as a trusted source and resource.

Public Relations is a No Spin Zone

PR sometimes gets a bad rap and the word spin gets used a lot. In our communication practice, there is no spin, there are no alternative facts.

To be a good media source, you have to be 100 percent honest, 100 percent of the time.

You can’t claim that cannabis cures anything, but you can provide the media with sources (people) that support your views and product. One person’s story isn’t a factual claim; it’s anecdotal evidence that can be powerful and compelling. And in cannabis, it’s these thousands of real stories that are building the credibility of our industry.

Want to learn more about public relations for your cannabis business and how to expand your reach? Let’s talk!
Contact Roberta F. King, APR at Canna Communication.
Her email is roberta@cannacommunication.com

Photo credits:
Reading on the dock: photo by Bethany Laird on Unsplash
Breakfast tray: Photo by Eddie Garcia on Unsplash

cannabis communication

September 11, 2017November 7, 2017Roberta King

Why I Gave It All Up for Marijuana

It wasn’t exactly a revelation or a call from God, but for me, it was close.

I’d been noodling the idea of doing communication consulting for a few years. As a senior public relations practitioner, it felt like where my career should go. I didn’t, though, like the idea of being a general practitioner. I wanted whatever came next to be meaningful, special and interesting. I was waiting for that idea to come to me.

The Revelation

On a November evening in 2016, I heard a NPR story about a cannabis industry trade show. What caught my attention was the hundreds, if not thousands, of ancillary businesses that support growing and distributing marijuana. The lights, fertilizers, air exchange systems, grow systems, edible products, star-powered cannabis brands, packaging, vape pens and security systems. It wasn’t about selling flower, but the picks and shovels of this green gold rush. I knew exactly where I was supposed to go next—into cannabis communication.

I secured the domain Canna Communication (how did no one already own this, I still wonder) and then jumped into my more formal education about cannabis. It wasn’t good enough that I liked pot—I needed to know it. I started meeting people in the business, reading books and articles, and listening to podcasts. I stopped being a marijuana mooch and got a Michigan Medical Marihuana card for chronic knee and back pain, the result of years of running.

Cannabis has always been a part of my life to some degree. While in college, I used marijuana socially and recreationally. I learned to roll a joint using Zig Zags and the cover of any convenient double album. As an adult I took a hit when it came my way, but didn’t seek it out. I never thought of cannabis a medicine—like for pain—but something for mental relaxation and happiness. As an introvert, cannabis helps me be more engaged with people.

Coming Out for Cannabis

I started to slowly come out—dropping hints on social media by sharing articles about cannabis and telling select people I was moving toward communication consulting in cannabis. It felt good to say it and people’s reactions were one of surprise, validation and connection. The more I talked about cannabis, the more people told me stories about their experience or that of someone they knew. People connected me with people in the business—a brother who made fertilizers, friends who were growers and people who use the plant for all sorts of medical conditions from Epilepsy to cancer therapy. People validated my business assumption that this was a field full of growth potential.

Just more than a half-year after I bought the Canna Communication domain, I walked away from a good-paying, highly visible position to devote myself to sharing information about cannabis and helping people grow their businesses.

I gave it up because I am sure I’ll get something more than what was left behind.

I aspire to be more self-directed, not just in the work that I do, but in my daily life. I want to complete the narrative about my career; I want it to be about being an entrepreneur and following my intuition about what the future might look like. I envision a story about standing up for something that is changing American culture for the better.

Cannabis is more than a plant for human health—it’s about working for freedom, science, smart public policy and social justice. It’s about being ahead of, and on the right side of history.